Mobile Verity
Verity is a part time administration assistant for a cancer support charity. She is working part time while she completes her Social Care Diploma. Before she left work to study, Verity was a Personal Assistant in the Finance Sector. Verity is in her late twenties. She is quite proficient with the MS Office Suite (Word, Excel etc.), and she uses Facebook and email but she doesn’t consider herself very good with technology.
One of many tasks Verity has to complete each week is to update the ‘news’ section of the website and any other small content updates that are given to her to make by more senior staff. She doesn’t mind this job but she is often interrupted by the phone and other staff while she is updating the website, which can make it tricky for her to remember where she is up to in the process. If she has any trouble with the website updating there is an IT consultant Verity can call, but she likes to avoid doing this unless something is very broken as the consultant is both very busy and expensive!
What Verity Wants: to be able to complete her website updates quickly, without getting confused, and feeling confident that she’s knows where she is and what she’s doing at all times.
Verity's Mobile User Stories
Verity is working out of the office today. As she is
- standing in line to order a coffee in Cafe Nero
- sitting on a bench waiting for a train at Brighton station
- wallking from her home to the bus stop
- sitting on coach, having lunch with her co-workers at the Bear's Arms
she receives a notification on her [redacted]. She finds out that
- A comment has been posted for a news article that requires her approval.
- A news article is due to be manually published today
- An existing news article needs to be amended urgently.
- An existing news article needs to be removed from the site.
Mobile Jeremy
Jeremy is a social software consultant (no, he doesn’t like that job title either). He works with medium to large organisations to help them understand how social tools could help their businesses be more successful and he recommends tools that they should use and how they should be implemented.
Jeremy is often frustrated because it is difficult to customise existing tools to suit his clients. Also, he often has to use tools from many different places to put together the solution they require. He would love to have the ability to ‘build’ a site that would meet his client’s requirements, however his technical skills are not great – for example, he can edit some PHP code to get it to do what he wants, sometimes, but he can’t write much from scratch. He understands what CSS is and what it can do, but he’s never written much himself.
Jeremy has friends who are developers and professional designers and he can call on them for some assistance. He heard of Drupal a few years ago at a social networking event and tried downloading and installing it but didn’t get very far and his general reaction to Drupal now is ‘it’s scary’.
What Jeremy Wants: the ability to build sites with rich functionality and flexibility without have to write code.
Jeremy's Mobile User Stories
Coming soon...