Hello everyone, long time lurker, first time poster to the Vancouver group discussion. I'm more of a drupal "user" than "developer," but the person who does most of the programming is also subscribed to this group, so we'll both get the feed back, so hopefully one of us can find a solution.
I have converted my web site to be a drupal site and launched it as the new drupal site about a month ago. I've been getting reports from some of my customers as having problems logging in. At first I thought it was due to confusion, and for some just not getting it, but now I've received an e-mail from a user that copied the message they received from the web page when they tried using the request new password feature, and they received the following message:
"Validation error, please try again. If this error persists, please contact the site administrator."
What they said they did was requested a new password, clicked on the link in the e-mail, used the one time login, entered a new password in both fields, clicked on submit, and that's when they got the message. From what they sent me, there was the standard drupal user account information there (the View/ Edit/ Track / Account settings/ Personal information ) but where they should see content (in the case of my web site, a tutor listing) there is the validation error instead and nothing else.
I myself have received a validation error as I navigate the site, but that's while I'm logged in as an administrator, and I didn't think it was a concern for other users. I'm much more concerned about paying customers seeing this, as it limits their access to using my services (including paying me!)
Has anyone else come across this? Any ideas what may cause it, or what I can do to track or determine the reason for it? Any possible solutions? So far I can't replicate the problem, but this particular customer has been complaining for days that they can't login, so it's possible that it's consistent for other users.
Suggestions are welcome and would be greatly appreciated!
Thanks,
Johanna
PS My web site is http://www.findatutor.ca FYI. I'll leave the shameless plugging for another time!
